Important Notices for the Correct Reception of Our Emails

To ensure that communications from our shop always arrive in your Inbox and are not filtered as spam by Gmail, it is helpful to follow a few simple steps. These actions help Gmail recognize our address as reliable and improve the sender's reputation.

📌 1. Add the Sender to Google Contacts

This is the most direct and immediate method to prevent emails from ending up in spam.

Open one of our emails.
Hover the mouse over the sender's name.
Click on the "Add to contacts" icon (the face with the "+").

Gmail considers saved contacts as safe senders.

📌 2. Mark as "Not Spam"

If one of our emails has ended up in the Spam folder:

Open the email.
Click the "Not spam" button at the top.

This helps Gmail understand that our communications are legitimate.

📌 3. Create a Filter to Avoid Spam

A filter instructs Gmail never to move our emails to spam.

How to create the filter:

In the Gmail search bar, click on "Show search options" (icon on the right).
In the "From" field, enter our email address or domain (e.g., @example.com).
Click Create filter.
Select the option "Never send it to Spam".

This ensures that our communications always arrive correctly.

📌 Why It Is Important

These steps are essential to guarantee clear and reliable communication between our shop and customers. In particular, they are crucial to:

Ensure that all information regarding orders, order balances, shipments, and any necessary interventions are received promptly and without errors.
Avoid delays or misunderstandings that could compromise customer satisfaction and efficient order management.
Maintain a positive sender reputation in the eyes of email providers, reducing the risk that our emails are filtered as spam or ignored.
Facilitate a continuous and transparent communication flow, indispensable for quickly resolving any issues or assistance requests.

Following these steps therefore contributes to improving the overall customer experience and optimizing the operational management of our service.

For any questions or assistance needs, we are always available.